Return Policy

Eligible items may be returned for store credit only. 

Items must be returned within 14 days of delivery. 

Sale items, gift cards, free or promotional (gift with purchase) items, swimwear, bodysuits, and accessories are FINAL SALE and not eligible for a return. 

Pivotal Edge will not accept any returns after 14 days. Once your item has been received and reviewed, you will receive store credit via email. 

Store credit never expires. 

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Pivotal Edge and product tags attached. We do not accept items that are worn, washed, altered or that fall underneath the aforementioned items that are ineligible for returns. 

PLEASE NOTE: Your store credit will include the cost for the item(s) only. Not original shipping fees. 

 

We do not offer free returns at this time, thus return shipping costs are the customer's responsibility. A restocking fee of 50% will be assessed on orders that are: 

• Refused by the customer at the time of delivery or 
• Returned due to an undeliverable address

 

DEFECTIVE/ DAMAGED ITEMS

Defective/damaged items must be reported within 2 days of package receipt, if not reported we will not issue store credit. If you believe you have received incorrect merchandise, please contact us within 24 hours of receiving your package.

If you received a defective/damaged item or incorrect item, we'll happily replace it. 

Faulty items will be exchanged for the same type of product in the same size (if still available). Please contact customer service FIRST by sending an email to sales@shoppivotaledge.com — we will ask you to take a picture of what you have received for verification purposes.

STILL HAVE QUESTIONS?

Please email us at sales@shoppivotaledge.com with your full name and order number.